Skype for Business Online CloudPBX–Calling Plans and Consumption Billing Explained

I must admit, I thought this topic was well understood, but it seems I am having the same conversations over and over, so possibly worth a blog post. First up if anyone has done this already, I apologise, I did Bingle first, and your page did not show on Page 1, I didn’t check page… Read More

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Skype for Business–Can Your Conferencing Servers Cope with Anywhere365?

For the last 6 months I have been delivering a number of global contact centers based on Skype for Business and Anywhere365. The journey has been long and at some points painful, but we have got there and everyone is happy! Along the journey I have learnt a lot, cried a lot and laughed a… Read More

Skype for Business–Tabbed Conversations – Undo Always Close all Tabs

If you use tabbed conversations in your Skype client you have the option to close current tab, or to close the tab group   You will probably choose one or the other depending on whether you are leaving for the day or just want to close out one conversation. But you have the option to… Read More

No Ringback Heard by Caller – Skype for Business & Audiocodes

This problem presented itself at one of my customers a couple of weeks ago. I thought it was an interesting case that I should share this incase you find yourself in a similar situation. The problem started withe an e-mail to me from a current client saying “Please can you help? When someone calls our… Read More

Skype for Business Top Tip – Making Life Easy with(out) ADSI Edit

Have you ever been in that situation where you need to make a change to an AD attribute of a Lync / Skype for Business contact object, or RGS object, or any object other than a standard user? Consider the scenario where you want to hide Application Contacts from the user’s address book. These contacts… Read More

Skype for Business and Establishing Media Deep Dive

Following on from my blog post on the basics of SIP call setup, I wanted to build on that to incorporate how media is negotiated between clients. Again, this topic has been blogged by others and the purpose of this is to put my understanding into my own words so that I understand and if… Read More

Skype for Business – Snooper and SIP Deep Dive Refresher

This blog is mainly for myself but it may serve anyone who needs a refresher or who is beginning to enter the world of SIP and Skype for Business. Coming from a traditional Microsoft background, when I started with Lync I had no conception of voice, or SIP and spent the best part of my… Read More

Skype for Business DDI Number Management using SharePoint Online [BETA]

This year I set myself a little project to see if I could use some of the tools and platforms provided in Office 365 to create something mildly useful. I wanted to start with something basic and achievable without having to spend months and months of trial and error experiments and thought that Phone Number… Read More

Skype for Business Conference and “Mute Off” with Plantronics (and others) Headsets

I was browsing the Microsoft Tech Community last night and came across a post by a user saying “Is it possible to stop Skype from announcing Mute Off in meetings” as it was causing them to miss conversations or a chance to interject. This behaviour is not native Lync / Skype for Business. When you… Read More

Boss / Secretary Scenarios with Anywhere365 – Part 3

In part 2, I described the end user / secretary experience. In this part I wanted to go through more of an advanced scenario. One of the problems with Lync delegate ringing is that when a call comes into the boss, all their delegates will simultaneously ring. For some customers and secretaries, this is a… Read More