Automating Documentation with GitHub & Markdown – Part 2 – Construct

In Part 1 I discussed the concept and structure of what I am trying to achieve. In this part I’ll show you how it all works together. Before we get on with GitHub and document automation, I wanted to be able to create a handful of base template documents from Continue Reading


Automating Documentation with GitHub & Markdown – Part 1 – Setting Up

One of my biggest gripes when doing customer documentation is that invariably I have to start from scratch each time. This is mostly down to the way I work, being self-employed and my nomadic work lifestyle taking me from project to project, customer to customer. But each time I enter Continue Reading

Microsoft Teams Location Based Routing Not Just For Toll Bypass Laws

Some of you may have been unlucky / lucky enough to work on global voice deployments that have encountered telephone regulations restricting the use of a flexible Unified Communications telephony network that is designed for least possible cost. The term LBR, of Location Based Routing to give it’s full name Continue Reading

Microsoft Teams & Skype for Business Online Back-end Provisioning Monitor Script

Working in the Cloud should be fast. But sometimes you just got to wait it out. One of the biggest pain points for me is the lag between licensing a user in Office 365 and Skype for Business Online to complete its back-end provisioning so I can actually start assigning Continue Reading

Self Service Phone Number Assignment in Microsoft Teams with Automated Provisioning

So you’ve got Microsoft Teams and you’ve got some calling plans. You don’t have enough to give every user one, so you come up with a business process that lets you be selective based on business justification. How do you integrate that business process to make it easy for IT Continue Reading

So You Want To Get Certified In Microsoft Teams?

DISCLAIMER: This is not official guidance or professional endorsed by Microsoft or any other company. This information is purely a guide based on my own advice and opinion. If you’ve come from a Skype for Business, or indeed any other background for that matter, you’re probably investigating your current options Continue Reading

The Importance of the Persona in Microsoft Teams

You’ve probably heard about personas from the days of Lync, Skype for Business or even other UC technologies. If you have not, and are venturing out into the Microsoft Teams tech-scape, then Personas mean experience profiles. These experience profiles are like configuration buckets that you create in an effort to Continue Reading