I have been testing Polycom’s Real Presence Resource Manager, RPRM for short phone provisioning solution for the last few days. I thought I would share with you a demo of the experience.
Historically, if you wanted to provision VVX phones for your Skype for Business voice deployment you had 2 choices; use Polycom’s ftp provisioning solution, or use Event Zero UC Commander. Although the ftp solution was free, because it used built-in windows tools and XML files, people often preferred EZ’s solution because of the nice friendly UI experience meant they could provision phones without having to trawl through the 635 page VVX admin guide each time they wanted to make a change!
Now it seems Polycom are getting into the provisioning game with RPRM 10.1.0 now including Phone Management. This does not replace the free ftp solution, but allows you to leverage a single management solution for your Polycom Video Conferencing and Phone estate.
Watch the demo here to find out more
In summary, i found the tool incredibly easy to provision on Hyper-V and within an hour has mastered the basics of provisioning a phone. The intelli-sense configuration profiles combined with the ability to partition your configuration between global, endpoint groups, sites, devices and specifically down to an individual endpoint makes this a truly scalable and elastic enterprise tool.
Features I really like:
- Being able to remote call control to prove an endpoint is working in advance of a meeting for instance
- Being able to see the running config and log files easily
- Being able to paste in your old XML config into your config profiles
- Complete Zero Touch Provisioning out of the box
- Simple to understand and logically built
Things that could be improved:
- UI menu could do with being tweaked, having re-expand menus and scroll back up the page is a bit tedious after a while
- Ability to schedule device updates at a granular level
- Improved location awareness for asset tracking
- Ability to distribute firmware to remote distribution points (without needing another full RPRM server) to ease WAN constraints (UDM has this)
Of course EZ’s UDM Pro is a competing product and will do all what RPRM can do with VVX phones and has the added value of number management on top of this so I can see people still venturing that way. However, the biggest USP here for using RPRM is that you now have an end to end support chain with one vendor rather than two. Plus, buy enough VVX’s and Trio’s in one go and I am sure that RPRM will come at a very competitive price!
Mark is an Independent Microsoft Teams Consultant with over 15 years experience in Microsoft Technology. Mark is the founder of Commsverse, a dedicated Microsoft Teams conference and former MVP. You can follow him on twitter @UnifiedVale