In this webisode we talk to Doug Routledge from BridgeOC (www.bridgeoc.com) who shows us their Skype for Business Attendant / Operator Console Solution. The BridgeOC uses the best of Skype for Business On-Prem and Cloud to enrich the experience of high call volume operators, helping them serve customer inquiries faster, more efficiently and intuitively. We also talk about the new BOT framework and how Bridge Communications are using it to help their customers and a little insight into how PowerBI can help provide those all important graphs for the CxOs on call quality, usage and adoption.
About Doug Routledge
Doug Routledge is the senior developer and a co-founder of Bridge Communications. Bridge Communications was founded in 2006 and began building software products for unified communications shortly thereafter. To date Bridge Communications has nearly 24,000 customers using the Bridge Operator Console for Skype for Business and Cisco CUCM. Doug is active in the Skype for Business community, writing a weekly blog to share developer knowledge regarding the many Skype for Business APIs for UC. (http://bridgeoc.blogspot.com) Doug has also developed a number of applications available for download for the community via TechNet (https://gallery.technet.microsoft.com/office/BOC-Call-Recorder-for-497c4535)