In Episode 6 we began to talk about Enterprise Voice beginning with Dial Plans, Normalization rules and routing logic. In this episode we are talking about voice policies, PSTN usages and Voice routes. We are joined by special guest Ståle Hansen who is an Office Servers and Services MVP and talks us through the concepts of the Call Quality Methodology (CQM). Anthony Caragol who is also an Office Servers and Services MVP discusses considerations for proper Enhanced 911 deployment.

Meeting Information

Date: Wednesday 6th July

Time: 7:00pm British Summer Time

Meeting Join link:

PowerPoint Deck: Download Here


Session 1 – Voice Policies and PSTN usages

Session 2 – Call Quality Methodology

Session 3 – Enhanced 911

In this broadcast we will be using Broadcast Meeting Q&A for any questions you may have for any of our presenters

Guest Speakers

Ståle Hansen



Ståle Hansen is an Office Server and Services MVP and the CEO of Advania Norway. He regularly speaks at industry events such as Lync Conference, Nordic Infrastructure Conference, TechEd and Ignite. He blogs at, is part of the UC Architects podcast group and is a highly rated trainer.
Since 2006 he has been implementing OCS, Lync and Skype for Business in diverse and challenging environments across verticals, mostly including Enterprise Voice. His core competence is to explain complex scenarios and make them understandable by combining technical insight and business value.

o Blog:

o LinkedIn:

o Twitter:

o Podcast: http://theucarchitects

o Youtube:

Anthony Caragol


Primarily focused on the Unified Communications stack and collaboration technologies including OCS, Lync, and Skype for Business for IM as well as full Enterprise Voice. Exchange on premises and online for highly resilient email and voice mail infrastructures. Additional areas of focus include business level IT strategy and architecture. For fun, I do what I can to support the community because I love to see it grow. You’ll find me all over TechNet and spot me at events working to help people get started with Skype for Business. Don’t be shy to reach out via LinkedIn too! 


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