After you have installed the Statistics Manager Agent, things should run smoothly until that date 3 years down the line the service suddenly stops working and cannot be restarted. You will no doubt start to sweat a little and wonder why after so long has this stopped working – there have been no changes, no updates, no messing.
You will probably find that your Statistics Manager server certificate has expired. If you renew this certificate or get a new one then you will need to perform the following steps
Open the PerfAgentexe.config file on your Skype for Business servers located in the following location C:\Program Files\Skype for Business Server StatsMan Agent
Find <setting name=”PrimaryThumbprint” serializeAs=”String”>
The replace the value with the new certificate thumbprint.
Restart the Agent service and it should return to normal.
Mark is an Independent Microsoft Teams Consultant with over 15 years experience in Microsoft Technology. Mark is the founder of Commsverse, a dedicated Microsoft Teams conference and former MVP. You can follow him on twitter @UnifiedVale